Welcome to GifNix – where customer satisfaction is always our priority.
If we sent you the wrong item by mistake and you’d like to exchange it quickly, we will generate a return slip for you. Then, you’ll have to go to the relevant courier office to make the return.
However, if you prefer a reverse pickup, please note that it may take up to 12 working days, as per the courier company’s policy.
If you ordered the wrong item by mistake, you’ll need to ship it back to us at your own expense.
To provide you with a convenient and trustworthy shopping experience at home, GifNix offers a 15-day return and exchange policy. You can return or exchange any item within 15 days of receiving the product.
Important Notes:
- Items must be unused, unwashed, and returned with original accessories such as tags, labels, and packaging (polybag, etc.).
- Exchange and refund processes may take 5–10 working days.
- Delivery charges will be deducted from both exchange and refund amounts.
- Return or exchange shipping fee is paid by the customer.
- As per international standards, up to a 1-inch difference in product specs is tolerable.
Exchange Policy
1. What if I need to replace the product size?
If the size doesn’t fit:
- Pack the product with its original packaging and tags.
- Ship it to our office address (provided during the process).
- Once we receive it, we’ll dispatch the new size (if available).
Note: Process takes 4–6 working days.
2. What if I want to exchange the product with another one?
If you don’t like the product and want to exchange:
- Pack the item with tags in original packaging.
- Ship it to our office address.
- Upon receiving and checking the product, we’ll send the replacement item(s) based on availability.
Note: Process takes 4–6 working days.
Return Policy
1. What if I want to return my product?
If you’re not satisfied:
- Send the product to our office via courier.
- After verifying that the item is unused and has all original tags, your refund will be processed.
2. How will I receive my refund?
We offer two refund options:
Cash Back – via Bank Transfer, Easypaisa, or JazzCash
Note: Rs. 200 will be deducted from your total refund amount.
Processing time: Refunds may take 5–10 working days.
Return/Exchange Process
To exchange or return items, follow these simple steps:
- Fill Out the Return Form
Include it in your return shipment. - Repackage the Items
Make sure everything is packed securely with the return form inside. - Ship To:
Return the items to the following address using traceable delivery (courier or registered mail):
Contact us
- Madina Center, Saleemi Chowk, Satiyana Road, Faisalabad, Pakistan
- +92 349 7015531
- support@gifnix.com
- www.gifnix.com